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Return & Refund Policy

Return & Refund Policy

1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

2. Please note that some products are not eligible for a return if the product is "No longer needed".

3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).

 Non-Returnable Items 

Please note that selected items sold on are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category                                       Non-Returnable Items

Fashion                                            Custom made items, women's intimate apparel and men's inner-wear cannot be returned

Health & Beauty                            All items in this category, except for hair removal and other electronical items 

Computing & Gaming                   All software products that are labeled as non-returnable on their product detail pages 

TVs, Audio & Cameras                Movies and Music cannot be returned

Home & Living                                Custom made items cannot be returned  

Food & Beverages                         All items in this category

Pet Supplies                                     All items in this category

Events & Tickets                             All items in this category

Books                                         All items in this category

Forest Products                                All items in this category

Bio-Fertilizers                                    All items in this category

Organic & G.A.P. Products            All items in this category

If you have received a non-returnable item that is defective/damaged or incorrect/incomplete, please  Contact us within 7 days of delivery. 

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 21 days after the claim process finishes. 

If you can't come to an amicable agreement after contacting us, simply raise a claim by opening a dispute using Product Returns Form within 7 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

2.  The product must include the original tags, user manual, warranty cards, freebies and accessories.

3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns Reasons

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Cash On Delivery   : 3-7 working days.

MPU/Bank Transfer: 3-7 working days

VISA/Master Card  : 7 to 21 days

Last Update: 29 June 2021