Return & Refund Policy
1. If your product is
defective / damaged or incorrect / incomplete at the time of delivery, please
contact us within the applicable return window. Your product may be eligible
for refund or replacement depending on the product category and condition.
Please see the detailed terms in the relevant category below.
2. Please note that some
products are not eligible for a return if the product is "No longer
needed".
3. If the return window of your product has expired, we
refer you to the brand warranty center (if applicable).
Non-Returnable
Items
Please note that selected items sold on www.swanyeeagri.com
are not eligible for return. Below you find a consolidated list of all
non-returnable items.
Category
Non-Returnable Items
Fashion
Custom made items, women's intimate apparel and
men's inner-wear cannot be returned
Health & Beauty
All items in this category, except for hair
removal and other electronical items
Computing & Gaming
All software products
that are labeled as non-returnable on their product detail pages
TVs, Audio & Cameras
Movies and Music cannot be returned
Home & Living
Custom made items cannot be returned
Food & Beverages
All items in this category
Pet Supplies
All items in this
category
Events & Tickets
All items in this
category
Books
All items in this category
Forest Products
All items in this category
Bio-Fertilizers
All items in this category
Organic & G.A.P. Products
All items in this category
If you have received a non-returnable item that
is defective/damaged or incorrect/incomplete, please Contact us within
7 days of delivery.
We promise your money back
if the item you received is not as described, or if your item is not delivered
within the Buyer Protection period. You can get a refund 21 days after the
claim process finishes.
If you can't come to an
amicable agreement after contacting us, simply raise a claim by opening a
dispute using Product Returns Form within 7 days
following the delivery of your order or the end of the package receipt
confirmation period (as listed in your order details).
Conditions for Returns
1. The product must be
unused, unworn, unwashed and without any flaws. Fashion products can be tried
on to see if they fit and will still be considered unworn.
2. The product must include the original tags,
user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and
undamaged manufacturer packaging / box. If the product was delivered in a
second layer of www.swanyeeagri.com packaging, it must be returned in the same
condition with the return shipping label attached. Do not put tape or stickers
on the manufacturer's box.
If a product is returned to us in an
inadequate condition, we reserve the right to send it back to you.
Returns Reasons
If your product is eligible for a refund, you
can choose your preferred refund method based on the table below. The shipping
fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends
on the refund method you have selected. Once we have received your product (4-5
working days) and it has undergone a quality control (1-2 working days), the
expected refund processing times are as follows:
Cash On Delivery :
3-7 working days.
MPU/Bank Transfer: 3-7 working days
VISA/Master Card : 7 to 21 days
Last Update: 29 June 2021